Customer reviews of National Auomotive Repair

Randi and the people at National Auto Repair were very helpful in getting my 2016 Jeep Wrangler back on the road. I appreciated the honesty they shared and the work they did. They have earned my business. Don|t believe me, just take your vehicle in and see for yourself.

This is by far the best place to take your lemon for car repair and maintenance. I have a 2011 Chevy Cruze. I thought I had done enough research to ensure this was a solid, commuter car--a 'mom car' if you will. For a $20k+ car, I have dropped over $7k in repairs that would not normally have been needed on a car that gets regular maintenance. I have been stranded on the highway twice--resulting in high tow fees and a huge inconvenience. The car has been recalled at least 5 x. It has gone through 3 batteries--also resulting in being stranded but that was in downtown Phoenix at 10 p.m. or in my garage, or the parking lot at work--much more minor inconveniences. The tires needed to be replaced twice. I'm not a drag racer. There are 117,000 miles on the car. Randy and his team charge fair prices, they always explain what is needed. They give warranties for work done. They are solid guys who do good business. They will not cheat you, they will not overcharge, they can be trusted. Everyone on the team is polite, professional, and treats you like a neighbor. So, if you unwittingly bought a piece of crap car that you have to keep because of other financial obligations--this is the best place to go. They are just terrific. The car? not so much.

If I could subtract stars I would. I bought a water pump for my 2011 Honda Civic. I was going to replace it myself. While on a Birthday vacation, my brother brought my car here to have it replaced as a birthday gift.(we're practical people). A month later I broke down mid day in the middle of summer. Great! It was because the tensioner pulley had wobbled loose due one missing bolt and one only halfway in causing the serpentine belt to get chewed up and fall off. Happy Birthday! National automotive towed my car back in and ""fixed"" the ridiculous problem. (As they should). Two months later I break down again, this time on my way to work. Fantastic!! Not knowing why at 4:30 in the morning I have my car towed to the nearest mechanic. (Where all the mechanics are ase certified). Upon diagnosis I'm told that the Alan wrench mounting bolt to the tensioner pulley system had been snapped off due to over tightening. The bolt is rusted which means it happened some time ago. You dont need to be a forensic scientist to figure out what has happened here. National Automotive again!!! Fool me once shame on you fool me twice shame on me. Do I bring it back a third time? Warranty or not I'm not that dumb. I have the new mechanic actually fix the problem. I bring the broken parts and the bill with the actual ase certified mechanics diagnosis to national automotive.(where only two of the mechanics are ase certified). I'm told I'll have to speak with randy about how we can remedy this. I wait 24 hours for a phone call, to no avail. So I return the next day and introduce myself to randy. Who tells me he hasn't contacted because he has been busy doing other things. (Apparently a current unsatisfied customer isn't high on the owners priority list). He informs me that I should have brought my vehicle back a third time (like a fool) and that he's not responsible because bolts just break sometimes and he will compensate me in no way. After a passionate heated debate I'm left $900.00 in the whole and a missed day of work. On top of the frustration of breaking down twice, tow trucks, getting rides to multiple places and the anguish of having to tell everyone that I got scammed on multiple different medians. I would highly recommend this place if you would like to have more parts broken on your vehicle then when you first brought it in. No good deed goes unpunished!! Oh and Happy Birthday!!!!!!!!

National Automotive is the best place to take your automobile. I had taken my Truck to the dealership for a complimentary oil change. In the process they came back and told me I needed other work done. Feeling that they were wrong, I wanted an honest second opinion. That's exactly what I got. I was so glad that I checked. The dealership was wrong. This isn't the first time my truck has been to National Automotive. Everytime they have done work on my truck,they were up front and honest about the work that needed to be done, and the prices are always reasonable. I highly recommend them to whoever wants honest and trustworthy work done.

This was our first visit and we'll definitely use again! We found the staff to be knowledgeable and honest, and the prices fair.

Great Customer service. They really take the time to figure out what your concerns are with your vehicle. They listen when you talk and are very honest mechanics which are not always easy to find. The were recommended to us about a year and we wouldn't go anyplace else..They stand behind their work.

I am so thankful I found National Automotive, as a female sometimes it can be a challenge to get an honest answer to your automobile issues. Now that I have found National Automotive I will go no where else. I always tell my friends that they are trustworthy and completely honest and understand you and your needs. I mention to especially Women that these are mechanics that are totally Girl Friendly its the place to go and get the honest care they desire.

Great service, friendly staff, and prices that don't gouge you.

Shouting out to all those single ladies who need to keep their vehicle on the road without getting ripped off and spending fortune. National Automotive provides excellent service with honesty and integrity. I dropped my car off before work, I received an update on the necessary repairs by 10am and Randy, the owner, picked me up after work with my car! I didn't think it was possible these days to find reliable service and be treated like family. Thank God someone gave me Jake's name and number at National Automotive!

I was extremely skeptical about going to another mechanic after mine retired. I was referred here by a friend and am very pleased with the work they performed. I've only been a few times but trust their integrity.