Customer reviews, National Automotive Repair
Would not bring our cars anywhere else for repairs!! Everyone here is awesome, treat you like family!! Awesome customer service, gets the job done right, and go above and beyond for each and every customer!! Randy and Jake are the best!! Love this place!! Jim and AmyHenry
I have been using National Automotive Repair for over 5 years, and they have never let me down. I started using them when the dealer of my automobile said I needed a lot of major repairs. I needed to get a second opinion, and was I glad I did. Only one of the repairs was needed at that time. I would have spent a couple thousand dollars for unnecessary work. Since then I always can count on the team to tell me what needs to be done to keep me safe and my car running. Trust is a big factor in this relationship, and I completely trust the mechanics at National Automotive Repair. I drive a long way to have my oil changed, but it is worth it. Thanks guys for keeping on the road
Great guys who care about me not just car.They helped our famiily out during a personal crisis what more can you want from a shop?
Top notch service. Dedicated to their trade. Highly recommend this shop.
National automotive did an outstanding job with my vehicle. They are experienced professional trustworthy and caring about what they do and how they treat the people that come to them with the work they need done.they fixed it every single thing that they possibly could for me within the small budget that I had considering the large amount of repairs needed to my vehicle. they went above and beyond and it is so much appreciated that they did everything they could to keep myself and my child safe on the road in this 14 year old vehicle that they busted their butts on. They are definitely recommended to anyone needs help with their vehicle. Thanks again to everyone at national automotive for helping me.
Randy, Jake, Jorge, Lori, Celia and the rest of the crew, have always done me right! Sometimes the fix did not last long, but they always made it right. No one is perfect! The point is that I continue to bring my vehicles to National Automotive because I trust that they stand by their work and strive to keep their customers happy!
The best youâ€™ll ever find!! Honest, and great customer service!
Jim and Amy Henry
I first had work done four years ago they were excellent. Jake, Jake he's the man. Today they still shine with excellence. Thank you for your honesty and expertise. Saving me $$$$$$$ stress and time.
I first found Jake and the team at National Auto Repair when my car died in my driveway and I needed someplace close to have it towed. Since then I have been, and will continue to be, a loyal customer. As a woman, I have been talked down to by my share of service ""professionals."" That doesn't happen here. Pricing is fair, they work with my schedule as much as possible, and I walk away knowing more about my car than I did when I arrived. I am grateful to Jake and everyone at National Auto Repair for the great work on my beloved but aging Subaru and their commitment to respect and fairness to their customers.
I have been bringing my cars here for many years, I trust they will give me the straight info.
Randi and the people at National Auto Repair were very helpful in getting my 2016 Jeep Wrangler back on the road. I appreciated the honesty they shared and the work they did. They have earned my business. Don|t believe me, just take your vehicle in and see for yourself.
This is by far the best place to take your lemon for car repair and maintenance. I have a 2011 Chevy Cruze. I thought I had done enough research to ensure this was a solid, commuter car--a 'mom car' if you will. For a $20k+ car, I have dropped over $7k in repairs that would not normally have been needed on a car that gets regular maintenance. I have been stranded on the highway twice--resulting in high tow fees and a huge inconvenience. The car has been recalled at least 5 x. It has gone through 3 batteries--also resulting in being stranded but that was in downtown Phoenix at 10 p.m. or in my garage, or the parking lot at work--much more minor inconveniences. The tires needed to be replaced twice. I'm not a drag racer. There are 117,000 miles on the car. Randy and his team charge fair prices, they always explain what is needed. They give warranties for work done. They are solid guys who do good business. They will not cheat you, they will not overcharge, they can be trusted. Everyone on the team is polite, professional, and treats you like a neighbor. So, if you unwittingly bought a piece of crap car that you have to keep because of other financial obligations--this is the best place to go. They are just terrific. The car? not so much.
If I could subtract stars I would. I bought a water pump for my 2011 Honda Civic. I was going to replace it myself. While on a Birthday vacation, my brother brought my car here to have it replaced as a birthday gift.(we're practical people). A month later I broke down mid day in the middle of summer. Great! It was because the tensioner pulley had wobbled loose due one missing bolt and one only halfway in causing the serpentine belt to get chewed up and fall off. Happy Birthday! National automotive towed my car back in and ""fixed"" the ridiculous problem. (As they should). Two months later I break down again, this time on my way to work. Fantastic!! Not knowing why at 4:30 in the morning I have my car towed to the nearest mechanic. (Where all the mechanics are ase certified). Upon diagnosis I'm told that the Alan wrench mounting bolt to the tensioner pulley system had been snapped off due to over tightening. The bolt is rusted which means it happened some time ago. You dont need to be a forensic scientist to figure out what has happened here. National Automotive again!!! Fool me once shame on you fool me twice shame on me. Do I bring it back a third time? Warranty or not I'm not that dumb. I have the new mechanic actually fix the problem. I bring the broken parts and the bill with the actual ase certified mechanics diagnosis to national automotive.(where only two of the mechanics are ase certified). I'm told I'll have to speak with randy about how we can remedy this. I wait 24 hours for a phone call, to no avail. So I return the next day and introduce myself to randy. Who tells me he hasn't contacted because he has been busy doing other things. (Apparently a current unsatisfied customer isn't high on the owners priority list). He informs me that I should have brought my vehicle back a third time (like a fool) and that he's not responsible because bolts just break sometimes and he will compensate me in no way. After a passionate heated debate I'm left $900.00 in the whole and a missed day of work. On top of the frustration of breaking down twice, tow trucks, getting rides to multiple places and the anguish of having to tell everyone that I got scammed on multiple different medians. I would highly recommend this place if you would like to have more parts broken on your vehicle then when you first brought it in. No good deed goes unpunished!! Oh and Happy Birthday!!!!!!!!
National Automotive is the best place to take your automobile. I had taken my Truck to the dealership for a complimentary oil change. In the process they came back and told me I needed other work done. Feeling that they were wrong, I wanted an honest second opinion. That's exactly what I got. I was so glad that I checked. The dealership was wrong. This isn't the first time my truck has been to National Automotive. Everytime they have done work on my truck,they were up front and honest about the work that needed to be done, and the prices are always reasonable. I highly recommend them to whoever wants honest and trustworthy work done.
This was our first visit and we'll definitely use again! We found the staff to be knowledgeable and honest, and the prices fair.
Great Customer service. They really take the time to figure out what your concerns are with your vehicle. They listen when you talk and are very honest mechanics which are not always easy to find. The were recommended to us about a year and we wouldn't go anyplace else..They stand behind their work.
I am so thankful I found National Automotive, as a female sometimes it can be a challenge to get an honest answer to your automobile issues. Now that I have found National Automotive I will go no where else. I always tell my friends that they are trustworthy and completely honest and understand you and your needs. I mention to especially Women that these are mechanics that are totally Girl Friendly its the place to go and get the honest care they desire.
Great service, friendly staff, and prices that don't gouge you.
Shouting out to all those single ladies who need to keep their vehicle on the road without getting ripped off and spending fortune. National Automotive provides excellent service with honesty and integrity. I dropped my car off before work, I received an update on the necessary repairs by 10am and Randy, the owner, picked me up after work with my car! I didn't think it was possible these days to find reliable service and be treated like family. Thank God someone gave me Jake's name and number at National Automotive!
I was extremely skeptical about going to another mechanic after mine retired. I was referred here by a friend and am very pleased with the work they performed. I've only been a few times but trust their integrity.
Great service as always!
The service is excellent and thorough. They only do the work that you request and will advise you of want still needs to be worked on. So then it is up to you to decide when to have done the other work that was needed. They are all very helpful and explain everything that will be done and give you the price(s) upfront so there is no shock when you pay.
We have been taking our vehicles to a Randy and his crew for years now and always receive top notch service. They are quick, reliable and skilled professionals and always keep in constant communication with you while service is being completed. If you want service you can depend on and trust this is your place.
Thank you to the best team in town for taking care of my car an keeping me safe on the roads. Happy 4th of July!
No question I feel like family now! I""ve been a long-time customer and when I hug when I leave, it shows how much I appreciate the service and the friendly and professional partners there. Thank you National Automotive - I will continue to rely on you for years to come. Kaye A. Peters
Thank you for getting me in same day for an oil change. Was out in 40 minutes. Awesome!
Best car service I ever had.
The glare off Randy's head is not enough to keep me from the motley crew at National Automotive Repair. I have taken my junk there when I am at my wits end of what's troubling my cars. Randy and his men have always come through. NAR is highly recommended.
5-stars all the way around! Thank you Randy for assembling an awesome team (i.e. Jake/Jorge out front and the team of knowledgable mechanics working on the vehicles). National Automotive is has fast, professional, courteous service by everyone there...unlike most every other auto place around! Thank you National Automotive for taking care of me and my family's vehicles to make sure we are safe on the road!
Thanks to the entire crew of NAR for taking such great care of ALL my vehicles. I refer all my friends, family and business peers to NAR for all of their automotive repair needs.
Good quality work, car ready at time given. Good honest mechanical work, would recommend them to everyone.
National Auto is the best place to take your car. New car, classic car, whatever you need. Plus- we've been taking our cars there for so long, their like family!!!!
I was referred here by NextDoor. I wasn't disappointed. The gentleman knew me by name after only coming in once, they all said thank you as I checked out. They were honest and didn't try to get any more money out of me like other mechanics usually do. I'll be taking my car here now! Thank you!
This shop is great! The work is quality and the team is awesome. I wont take my car anywhere else.
Like always, Randy and his crew have me back on the road quickly and at a fair price. Thanks!
Thank you for performing an oil change at the end of the day without an appointment. The convenience is appreciated!
Awesome as always!
Work was completed when promised and car problem was corrected.
The staff at National Automotive if friendly and knowledgeable. They were able to repair my vehicle in a quick amount of time and when I picked it up not only was it fixed but it was washed too! I am very impressed with their service and would recommend them to anyone.
As usual or should I say as always I have had the most excellent service imaginable. Beyond expectation with very personal extra caring I am so thankful for each and every person I encounter here at national auto.
Excellent timely service, all needs met at a great price. This is a top value shop!
The staff are very knowledgeable, friendly, and honest. I was given a very straight-forward assessment of what was wrong with my AC system and the cost estimate was half of what I was given by 2 other places. I will recommend this shop to any and all of my friends who need work done on their car.
George and Jake are great! George researched a part and saved me about $300+! Jake explained the work and even though it was more than I initially planned due to additional work, it needed to be done. The attention to detail, workmanship and customer care are top notch, you've got my business and referrals!
We trust no other company for the care of our cars. Outstanding customer service.
It is hard to find an honest auto repair shop in this day & age, National Automotive is thorough & honest. Also, great customer service! Everyone I have dealt with there has always been professional & genuine. Would recommend this shop to anyone looking for quality service for their vehicle. Thanks!
courteous friendly staff , upfront pricing , and good customer service
I drive 45 min and over 40 miles to have these guys work on my cars. Would not trust anyone else
Randy and his crew added adjustable air shocks to my pick-up and did my brakes. My vintage travel trailer, a 1973 Avion 28' and 6000 lbs, now pulls much better. I wish I had done the shocks for my first 18,000 of trailer travel. I am now ready for the next 18,000 miles. They looked the truck over to make sure it is safe and I trust that I will be fine for my up coming travel event.
Friendly family run business, excellent service, honest, reliable and dependable. Would highly recommend them for any automotive needs.
National Automotive continues to distinguish itself as an automotive repair facility of this highest reliability and professionalism possible. Never wonder whether you are getting the truth, whole truth, and nothing but the truth. They are the best.
You guys are great. With confidence we leave our vehicles in your capable hands.. We do so because we have had many years of this type of service and will continue to use your business to address any and all vehicle issues that may come up in the future. Thanks again, Cal and Sue
Cal & Sue Doyle
You are the best thank you
you are all always kind and truthful service is great always I recommend to many thank you for everything
Mary Jo Finn
Great service! All of the staff are very nice and reasonable. Will continue to go here.
Top-notch service as usual! They are the best!
Very impressed with the service me and my old pickup received. Didn't think my old truck was fixable, and wanted an estimate to justify trading him in on new. So happy that not only can they fix my truck, but that I was able to find my new auto shop that should keep my truck on the road for many more years.
Good service as usual. . .
Randy and George did a great job explaining to me what was wrong with my car and the best possible solution. I appreciate their honesty and integrity. Anne Wisener
They do a great job on my Cadillac
Truck feels & handles real good after the front end work & alignment. ..good job ...
Awesome repair and customer service! Thank you so much I will be back for any repairs needed for my car.
I had an issue they do not normally service. They contacted someone for the part and they were able to replace it within 2 days.
The only place I will ever trust with one of my vehicles absolutely do amazing work
Great service and reasonable prices ... as always.
Amazingly fast and friendly service! Very knowledgable and professional front staff as well! Thank you National Automotive!!!
As always, I received GREAT service at National Automotive Repair. Friendly, efficient and fairly priced. I couldn't have asked for more! Thank you!
I always take my car to National Automotive and trust them wholeheartedly with my car. They are always friendly, knowledgeable, and honest with me. I know I am receiving the best service possible when I take my car to them. Thanks to the team!
As always I got to National Automotive for my scheduled appointment for an oil change and soon after I gave the guys my keys they were giving them back to me and saying you are all done! However during this visit one of the techs discovered and brought to my attention that my tire was wearing pretty thin and not safe to be on the freeway! I am always grateful for their feedback and don't you know went right away and purchased two new tires. These guys don't tell you anything or try to sell you anything you don't need. You can always count on their honesty and integrity and looking out for the customer. I highly recommend you taking your vehicles to National Automotive! Thank you to Randy, George and Jake and the rest of the crew!
These guys went above and beyond to get my old trucks wheels align correct.. Thank you so much, look forward to working with these guys in the future.. Joe
Always honest and quick!
Awesome, in & out in 30 minutes for an oil change.
Randy and his staff are great to work withe. They will take care of you just as if you were family! I will definitely take my car back for all my repairs and service.
After checking with several other auto repair places, I chose National to repair my transmission, on my 2001 Chev Tahoe. The people there were helpful, friendly, prompt, and professional. I was 100 % satisfied, and would go back there for any other repairs.
All work request was done and in a timely manor.
I wouldn't trust my vehicle to anyone else. For years I have been taking my vehicles to National Automotive and every time it's a pleasure. Fast and reliable service. I've never had an issue with having to take anything back in for adjustments and they do a great job working around your schedule. Very highly recommended!!!
We are one of many small businesses that depend on NAR to keep us running.. Randy and his crew are honest, knowledgeable, and friendly.
Jake, Randy, George, everyone at this place is friendly and helpful. National Automotive is a trustworthy good mechanic!
I was referred by a friend. Awesome customer service. I recommend them to all my family & friends. They were thorough and very knowledgable.
This garage went above and beyond in terms of customer service, honesty, and workmanship. Highly recommend them if you need work done in north Phoenix!
excellent service as always
The work these guys do is top notch! I wouldn't take my vehicles anywhere else. Jake does an amazing job keeping me informed about my repairs and there are never any surprises.
i was very happy with the work the techs did on my pretty mustang conv. Will probably have my a/c compressor done in a couple weeks. I now feel much more comfortable driving it. dave
Always the best service!! We won't take our cars anywhere else!
David & Amanda Dejesus
These guys do a great job! If you want a shop that will diagnose and fix the problem and not sell you something you don't need, this is your place. That's been my experience(s).
I can always count on any of the guys at the front desk to service my vehicle with integrity. Randy, Jake and Jorge are all great guys will always fix only what needs to be fixed at the time, but always give me a heads up on what I should look to get fixed in the future. No hard sell at National Automotive Repair!
The people to see to keep your wheels going. Also, it's entertaining to visit their shop since they're always working on a collectible or two.
Great Experience! Jake took great care of me throughout the entire process. The communication was excellent, the repairs were done on time, and at a good price. I HIGHLY Recommend National Automotive!!
Great customer service and honest work! I've been taking my trucks to National Automotive for over 10 years and have never had a bad experience. What I appreciate most about the company is everyone's honesty. I've never felt like myself or my wallet were being taking advantage of, which is major for me.
I have taken our car here on several occasions and have experienced nothing but excellent service. Employees are friendly, professional and helpful. Prices are very reasonable. I highly recommend their services.
Thank you, Your service has always been excellent. I wouldn't come back, or refer you to friends, if I didn't. Courteous,friendly,prompt,trustworthy,and professional. John York Thumbs up guys (o|
National automotive went above and beyond when it came to fixing my f150. These guys are the real deal. THANKS again Randy.
I have used National Automotive Repair for many years. This group of highly trained mechanics are the best of the best. My family and friends who I know use them feel completely safe with the quality work they do at fair prices. You cannot put a $ value for a life of ones you care about and love and threr safety. They truly care about all there clients as though they were family. Thank You National Automotive Repair.
Amazing work and dedication to the customer! Jake kept me informed and put my best interests first! I was given a courtesy ride to work after dropping my car off and was offered one from work to the shop. These guys are genuinely interested in what's best for the customer, as I went in thinking my car needed an O2 sensor(s), but they found it was simply a spark plug issue and saved me some much needed $$ via their diligence. GREAT team and effort all around, I would recommend everyone take their cars here.
Great Service! On an old car like the one I brought into the shop you really want the job to be done right. I am happy I trusted National Automotive Repair with the task and I think they did an excellent job.
Jake & Randy were awesome! Great service, professional, and detailed about my issue's. They did a great job on my brother's car, and now they've done the same for me. I look forward to making National MY mechanics!
Super professional team. Have trusted them with our vehicles for years and would not trust anyone else.
As usual, Randy, Jake, George, and team did a great job on my badly needed new front brakes. They told me a few months a go that I would need new ones soon, and forgot about it until the heavy rain we got last week. Quick, efficient, and good price. Thanks guys!
The staff is friendlly and great at explainimg repairs......honest and competent .
Always a good experience with the folks over at National Automotive Repair. Been taking both vehicles to this shop for a few years now and will continue.
Randy and crew took care of our vehicles for years. We now live in Prescott. The ONLY thing I miss about Phoenix is not being able to take my cars to National Automotive Repair, the only mechanic we've ever had that we trusted implicitly, and without reservation.
Got my vehicle back on the road quickly. Solved one other problem as well while they were at it.
Always good service. Reasonable prices and honest quotes on work needing to be done. Friendly staff. Trust this place implicitly.
Top quality as i have come to expect.
I have been using National Automotive Repair for maybe 8 years? After nearly 40 years in the Valley, I found ""people who help me take care of my car"" rather than a ""good mechanic"". Generally it's just oil changes and regular maintenance. A few times it has been a pretty big bill. And if that occurs, they explain why the repair needed to be done and what options are available.(It is STILL less than what I paid dealers or other chain repair stores. And they guarantee their work.) We cars that we drive forever. The Hundai has over 200,000 miles. The driver seat belt stopped working when my daughter was a new driver. One of the guys went to a junk yard and got me a replacement, installed it so she would be safe. He did that without asking,, didn't charge me extra. If I have ever a question about a noise that's coming from the car or a light comes on-- the guys have me bring it right in, stop what they're doing , and give it a quick look. This past week I needed to have it towed after being stranded at work. It was after hours and I'd called to let him know I'd leave it in the lot and then drop off a key the next morning.. Randy came in at night, got the key from me when the truck was parking it--how did he know that? It ended up being a weird battery thing. They even got a replacement from the auto supply store for me (the paperwork for the 9 month old battery was in the glove box) and did a thorough check to make sure there was nothing else. I like that Randy, Jake, and Jorge know me by name and laugh at my bad jokes. They seem to be continually up-training their staff and it shows!
EXCELLENT!!! EXCELLENT!!! EXCELLENT!!! IT'S GOOD TO KNOW THAT I HAVE ONE SHOP TO BRING MY CAR TO FOR REPAIR RATHER THAN HAVING TO SHOP AROUND AND ROLL THE DICE TO SEE IF I CAN TRUST THEM. NATIONAL AUTO WILL OFFER YOU A RIDE HOME AND PICK YOU UP AGAIN WHILE THEY ARE WORKING ON REPAIRING YOUR VEHICLE. THEY WILL ALSO REGISTER YOU FOR DISCOUNTS BACK TOWARD YOUR NEXT REPAIR. THEY DO PROFESSIONAL WORK . THE REVIEWS FROM OTHERS ARE ALL TRUE-CHECK ALL THE REVIEWS OUT FOR YOURSELF AS WELL AS TRUSTING YOUR VEHICLE TO NATIONAL AUTO.
We are very happy with the repairs made to our 30 year old Toyota. It was running ragged and would stall at stop lights. A number of problems were detected and resolved. The car is now running well. The car is still hard to start the first time in the morning. I was told this would be a very expensive to repair. Given the age of the car, I decided to put up with this problem. I appreciate being presented with the option and not being pressured. Thank you Randy and crew!
I have been taking my vehicles to National Automotive Repair for over 8 years and live approximately 75 miles away, because of their great service it is well worth the drive. The team at National Automotive Repair are exceptional, they take the time to thoroughly check over my vehicles and review my records. Becuase I travel mostly highway miles this attention to detail gives me peace of mind that my vehicles are getting the best possible care. Thank You so much.
Jo Ann Orourke
would not take my cars and truck any where else been coming here for so long i should be a partner LoL ...phil
Always an over the top experience!! Randy and his team always are so awesome!! Thank you!!
As always I have great service, from giving you a ride home and back to pick up the car - always very customer service oriented and honest service! My issue was an engine light coming back on and let me know right away it was a defective part from earlier in the year that was installed. Anybody could say something else but not the wonderful staff and mechanics at National Automotive. I didn't pay a thing except for my usual oil change that was needed. And needed a ride back to pick up my car, was back to get me within 20 minutes of my call. Can't ask for any better service than this. I trust my vehicles at National Automotive and thanks to Randy, George and Jake and all the staff for caring for their customers!
Great and fast service!
Randy and his crew are the best! I have been going to Randy's shop for over 5 years and as a woman, I appreciate their honesty and don't try to sell me things I don't need. Thank you to Randy and his crew for your dedication and honesty and hard work. Andrea M.
Thanks for the prompt service yesterday. . Greatly appreciated.
Friendly, fast service that's close to my house. Couldn't ask for anything more!
Ya know we have been going to National for years now - Randy and Jake you always take care of us. Very honest and a great job every time. You make me feel safe - Thank You
Excellent customer service. Completely trust this repair shop.